21世纪经济报道·2025-09-01 07:27Core Viewpoint - The article discusses the exploitation of e-commerce refund policies through the use of AI-generated images, highlighting the challenges faced by merchants in identifying fraudulent claims and the implications for e-commerce platforms [1][14]. Group 1: AI Exploitation in E-commerce - Consumers are using AI to create realistic images of defective products to claim refunds, taking advantage of the "refund only" policy that has been prevalent on e-commerce platforms [1][14]. - A test revealed that the success rate of obtaining compensation through AI-generated images is as high as 75%, indicating a significant loophole in the current refund processes [7][10]. Group 2: Merchant Challenges - Merchants struggle to identify AI-generated images due to limited capabilities and high costs associated with training staff to detect such fraud [4][13]. - The current e-commerce platform rules favor consumers, leading merchants to often comply with refund requests to maintain their credit ratings and avoid disputes [13][14]. Group 3: Platform Policy Changes - Major e-commerce platforms have recently adjusted their refund policies, moving away from mandatory "refund only" options to allowing merchants to handle refund requests independently [14]. - The article suggests that platforms should enhance their technical capabilities to detect AI-generated images and implement stricter rules to prevent abuse of refund policies [15][18]. Group 4: Legal and Ethical Considerations - The use of AI-generated images for fraudulent refunds poses legal risks for consumers, as such actions can lead to criminal charges if the amount exceeds certain thresholds [19]. - There is a call for better regulation and identification of AI-generated content to mitigate misuse in e-commerce transactions [18][19].