Core Viewpoint - Jaguar Land Rover is committed to creating a new modern luxury experience for Chinese consumers throughout the entire lifecycle of their products, emphasizing quality as the foundation for success in a competitive market [2][27]. Group 1: Quality and Recognition - In the 2025 China Initial Quality Study (IQS) by J.D. Power, Jaguar Land Rover achieved first place among luxury brands, with Land Rover scoring 208 PP100, and the Range Rover leading the large luxury SUV segment [2][21]. - The recognition from authoritative rankings reflects consumer confidence in Jaguar Land Rover, showcasing the results of collaboration between the team and dealer partners [2][4]. Group 2: Localization and Innovation - The success of Jaguar Land Rover is attributed to its ability to integrate global standards with localized capabilities, particularly through its Changshu manufacturing base, which has become a hub for innovation tailored to the Chinese market [4][6]. - The collaboration with Chery Automobile to create the Freelander brand exemplifies a new model of localization that goes beyond traditional joint ventures, focusing on mutual benefit and deep cooperation [6][10]. Group 3: User-Centric Approach - Jaguar Land Rover's research and development are driven by real user needs, ensuring that quality is not just an end result but a starting point throughout the product lifecycle [6][10]. - The company emphasizes understanding user experiences in various environments, ensuring that vehicles maintain reliability under diverse conditions [8][10]. Group 4: New Modern Luxury - High quality serves as the foundation for Jaguar Land Rover's "new modern luxury" strategy, which integrates technology, sustainability, and personalization while respecting the brand's heritage [12][18]. - The introduction of innovative materials and designs, such as the collaboration with ECONYL for recycling waste materials, aligns with the values of today's high-end consumers [12][13]. Group 5: Customer Experience and Service - Jaguar Land Rover has consistently ranked high in customer satisfaction, with a score of 775 in the 2025 J.D. Power Sales Satisfaction Index, marking the highest score for luxury brands in five years [23][25]. - The company has enhanced service offerings through digital platforms, allowing users to track orders and manage vehicle services conveniently, reflecting a commitment to improving service transparency and diversity [23][25]. Group 6: Market Performance - Jaguar Land Rover maintains a leading position in the luxury SUV market, with the Range Rover being the best-selling model in the segment priced above 1.5 million yuan, showing a 10% year-on-year sales increase in the first half of the year [21][27]. - The brand's resilience in fluctuating market conditions is attributed to its precise response to high-end consumer demands in design, performance, and quality [21][27].
当豪华回归本质,捷豹路虎的“偏执”与坚持
经济观察报·2025-09-10 09:17