共享单车骑行中突然落锁致人受伤？滴滴青桔、哈啰单车回应

Core Viewpoint - Recent incidents involving users of Hello Bike and Didi Qingju experiencing sudden locking of bikes during rides have raised safety concerns, with both companies investigating the claims and providing responses regarding the technical issues involved [2][9][15]. Group 1: Incident Reports - Multiple users reported that Hello Bike and Didi Qingju bikes unexpectedly locked during rides, leading to injuries such as abrasions and fractures [3][9]. - Users expressed dissatisfaction with customer service responses, stating that they were told no technical faults were found and were offered minimal compensation [3][12]. Group 2: Company Responses - Hello Bike stated that their technical team conducted a thorough analysis of user data and found no evidence of technical defects causing the automatic locking incidents. They identified potential scenarios that could lead to such occurrences, including user error and mechanical issues [11][12]. - Didi Qingju acknowledged the possibility of chain looseness causing ride interruptions and confirmed that there were no software-related issues. They expressed regret for the negative riding experiences and are handling user claims for medical compensation [14][15]. Group 3: Industry Context - The rise of shared bicycles as a common mode of transportation has led to increased scrutiny over their safety mechanisms, particularly concerning the remote locking feature [21][23]. - As of December 2023, over 6 billion users have utilized internet rental bicycles in China, with more than 12 million vehicles deployed across over 410 cities, highlighting the importance of reliable safety measures in this sector [21][24].