刚扫的单车，没骑几分钟就“车轮抱死”，人被摔骨折！青桔、哈啰回应

Core Viewpoint - The article highlights the safety concerns surrounding shared bicycles, particularly incidents of automatic locking that have led to user injuries, prompting calls for improved accountability and safety measures within the industry [2][3]. Group 1: Company Responses - Both major companies, Qingju and Hello Bike, have denied that technical defects caused the automatic locking incidents, attributing issues to potential hardware problems such as loose chains [5][6]. - Qingju has expressed regret for the negative riding experience and is actively managing user claims and insurance processes following reported accidents [5]. - Hello Bike has outlined three scenarios that could lead to automatic locking, emphasizing that their locking mechanism is designed to prevent locking while the bike is in motion [6]. Group 2: User Concerns and Industry Analysis - Users have expressed skepticism regarding the companies' self-assessments, suggesting that independent third-party evaluations are necessary to ensure vehicle safety [7]. - Industry analysts argue that the responsibility for safety should be reinforced through technological improvements and better product design to minimize risks [8]. - The article notes that the shared bicycle user base is expected to exceed 600 million by 2024, with a significant increase in riding frequency, highlighting the need for improved safety and claims mechanisms [9][11]. Group 3: Recommendations for Improvement - Analysts recommend that the shared bicycle industry adopt a more mature insurance framework similar to that of ride-hailing services, clarifying accident liability and compensation processes [11]. - It is suggested that leading companies establish a consumer protection fund to cover damages not addressed by traditional insurance [11]. - Regulatory bodies are encouraged to focus on enforcing existing responsibilities rather than introducing new regulations, promoting a more effective problem-solving framework [12]. Group 4: Future Directions - The shared bicycle industry is transitioning from rapid growth to refined operations, with a focus on enhancing user trust through transparency, improved insurance mechanisms, and corporate social responsibility [13]. - Achieving a state where users feel secure while riding and have clear compensation pathways is essential for the sustainable integration of shared bicycles into urban transportation systems [14].