女子吃自助剩10片三文鱼被索赔百元?店家:她点了83只鳌虾,吃了3个半小时
中国基金报·2025-09-13 08:49

Core Viewpoint - The incident at the "Yuelongyin" Japanese buffet restaurant in Hangzhou highlights the tension between customer expectations regarding food quality and restaurant policies on food waste, leading to public backlash and social media disputes [2][10]. Group 1: Customer Experience - The customer, referred to as Xiao Wu, reported dissatisfaction with the quality of the food, specifically mentioning that the salmon served was too lean and not up to standard, which led to leftover food [2][3]. - Xiao Wu claimed that the restaurant's second round of salmon did not match the quality expected for a high-priced buffet, which was around 700 yuan, and compared it unfavorably to other lower-priced options [9]. Group 2: Restaurant Response - The restaurant staff defended their actions by stating that they had warned Xiao Wu about food waste and that she had agreed to their policy, which includes charges for uneaten food [10][11]. - The restaurant claimed that Xiao Wu ordered an excessive amount of food, including 83 pieces of shrimp, and that they had to remind her about their no-waste policy [10]. Group 3: Social Media and Public Reaction - Following the incident, Xiao Wu took to social media to express her grievances, alleging that the restaurant was attempting to deflect blame and even resorted to personal attacks against her [7][9]. - The restaurant's staff mentioned that they had apologized multiple times to Xiao Wu during her visit, indicating an effort to resolve the situation amicably [11].