西贝发布致歉信

Core Viewpoint - The company acknowledges the gap between its production processes and customer expectations, leading to a commitment to improve and enhance customer experience [1][2]. Group 1: Customer Feedback and Apology - The company expresses gratitude for customer feedback and acknowledges the concerns raised regarding its production processes [1]. - An apology is issued to customers for any inconvenience caused, emphasizing the company's commitment to food safety and compliance with regulations [1]. Group 2: Planned Improvements - By October 1, 2025, the company will implement several adjustments to its food preparation processes, including: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil. 2. Transitioning children's meals to be prepared fresh on-site, including beef rice, beef patties, and fish sticks. 3. Making lamb skewers and pork dishes fresh at the store rather than using semi-finished products. 4. Adjusting the preparation of oatmeal porridge to include fresh pumpkin slices [2]. - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety [2]. Group 3: Commitment to Transparency - The company commits to transparency and invites customers to supervise its improvement measures, promising to keep them updated on changes [3]. - The founder emphasizes a customer-centric approach, stating that customer satisfaction is a priority [2][3].