Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback and recent controversies, aiming to enhance customer experience and ensure food safety [1][3][10]. Group 1: Adjustments to Food Preparation - West B will transition from centralized kitchen processing to on-site cooking at stores by October 1, 2025 [3]. - All dishes using soybean oil will switch to non-GMO soybean oil [3]. - Specific children's meals will be adjusted to be freshly prepared on-site, including beef rice, beef patties, and fish sticks [3][5]. Group 2: Customer Engagement and Transparency - The company is actively seeking customer suggestions for further improvements and is committed to ongoing rectification efforts [5][8]. - Founder and CEO Jia Guolong emphasized a commitment to transparency and customer-centric service, stating, "The customer is always right" [8][9]. Group 3: Impact of Recent Controversies - The recent controversy involving influencer Luo Yonghao has led to a significant drop in customer traffic, with reported daily revenue losses of up to 1 million yuan on September 10 and 11, and an estimated drop of 200,000 to 300,000 yuan on September 12 [10]. - Jia Guolong acknowledged the impact of the controversy and expressed that it has prompted the company to improve [9][10].
西贝致歉:承诺多款菜品改为现做现炒;未提及罗永浩
21世纪经济报道·2025-09-15 05:59