13个精算师·2025-09-26 11:05Core Viewpoint - Ping An is enhancing its car insurance services through the launch of the "Three Exemptions" initiative, aiming to provide a seamless and efficient customer experience while responding to evolving client needs [3][5][11]. Group 1: Event Highlights - Ping An hosted a vibrant event in Chengdu to reward car insurance clients, featuring performances by well-known actors and comedians, creating a joyful atmosphere for over 400 attendees [1]. - The event marked the official announcement of the upgraded "Car Insurance Three Exemptions" service, which aims to create a comprehensive customer service system that is time-saving, cost-effective, and hassle-free [3]. Group 2: Service Innovations - The "Three Exemptions" service includes "exemption from on-site inspection, exemption from proof, and exemption from damage assessment," significantly streamlining the claims process for clients with no accident records over the past three years [8]. - Ping An's innovative "Human Injury Package" service covers the entire process from accident prevention to medical treatment, alleviating financial burdens for car owners by covering medical expenses upfront [9]. - The company has upgraded its vehicle repair quality assurance service, ensuring that repairs at over 20,000 selected service centers meet high standards, thus addressing customer concerns about repair quality [10]. Group 3: Ecosystem Development - Ping An is expanding its service offerings beyond insurance to create a one-stop car service ecosystem, which now includes over 80 services such as roadside assistance, annual inspection agency, and car washing [11][12]. - The "Ping An Good Car Owner APP" has over 200 million registered users, providing daily services to over 3 million users, demonstrating the platform's extensive reach and user engagement [11]. Group 4: Customer-Centric Approach - The company's core philosophy revolves around being customer-centric, continuously adapting to meet changing customer needs and enhancing service experiences [14]. - Ping An's commitment to public safety is evident in its "Red and Green Light" road safety initiative, which encourages safe driving behaviors among car owners and integrates these efforts into the app for community engagement [16].