售后关怀季:岛津工程师巡检记录,实操演绎GCMS-QP2020日常维护关键要点
仪器信息网·2025-10-01 03:57

Core Viewpoint - The article emphasizes the importance of high-quality after-sales service in the scientific instrument industry, highlighting a collaborative initiative called "Customer Care Season" aimed at enhancing user experience and addressing equipment maintenance challenges through various service offerings [2]. Group 1: Customer Care Season Initiative - The "Customer Care Season" is a large-scale public after-sales service event organized by the Instrument Information Network in collaboration with multiple brand partners, now in its fifth edition [2]. - The initiative includes free on-site inspections, remote guidance, and after-sales live broadcasts to provide in-depth services to users in the scientific and industrial sectors across the country [2]. - Notable brands participating in this initiative include Thermo Fisher, Shimadzu, Danaher Group, Jena, and HORIBA, showcasing the strong industry influence and commitment to customer value [2]. Group 2: Service Quality and User Trust - The initiative aims to not only maintain instruments but also to safeguard user trust, reflecting the industry's dedication to service quality and customer relationships [3].