Core Viewpoint - The article emphasizes the importance of high-quality after-sales service in the scientific instrument industry, highlighting a collaborative initiative called "Customer Care Season" aimed at enhancing user experience and addressing equipment operation challenges through proactive service [2]. Group 1: Customer Care Initiative - The "Customer Care Season" is a large-scale public after-sales service event organized by the Instrument Information Network in collaboration with multiple brand partners, now in its fifth edition [2]. - The initiative includes free on-site inspections, remote guidance, and after-sales live broadcasts to provide in-depth services to users in the scientific and industrial sectors across the country [2]. - The event showcases strong industry influence, with participation from renowned brands such as Thermo Fisher, Shimadzu, Danaher Group, Jena, and HORIBA, covering a wide service network that reaches universities, research institutes, and enterprises [2]. Group 2: Industry Impact - The initiative reflects the industry's high regard for customer value and the ongoing pursuit of service quality, demonstrating a commitment to "proactive after-sales and meticulous service" [2].
售后关怀季：天美巡检 荧光光谱仪焕新之旅
仪器信息网·2025-10-05 03:58