Group 1 - The core incident involved a large crowd at the Sanya Joy City shopping mall during a promotional event, leading to injuries due to overcrowding [2][11] - The event on October 3 exceeded expected attendance, resulting in a temporary crowd surge and some customers falling [2][11] - The company issued an apology for the inconvenience caused and outlined the situation and subsequent arrangements [2] Group 2 - The company prioritized customer safety and had an emergency plan in place, with security personnel managing the crowd and providing ongoing announcements [3] - After the incident, staff quickly implemented the emergency plan to restore order and assist injured customers [3] - Adjustments were made for future events, including changing the format to a controlled offline lottery to manage crowd density [4] Group 3 - Reports indicated that the event's chaotic nature led to a chain reaction of injuries, with participants describing a situation where many were pushed down [11][13] - The promotional "red envelope rain" was criticized for containing mostly paper pieces rather than actual cash prizes, contributing to the crowd's frenzy [13]
三亚大悦城回应“商场天降红包雨致人群拥挤受伤”：预判不足，参与人数远超预期，有顾客不慎摔倒，已作出相应调整