三大外卖平台官宣：试点取消骑手超时罚款

Core Viewpoint - Major food delivery platforms in China, including JD Delivery, Ele.me, and Meituan, have announced trials to eliminate penalties for delivery riders who exceed time limits, shifting towards a service score management system to encourage positive performance rather than punitive measures [1][2][3][6]. JD Delivery - JD Delivery has initiated trials in 25 cities, including Shenzhen and Wuhan, to replace cash penalties for late deliveries with a "service score" system, promoting a shift from punitive measures to positive incentives [2]. - The platform is also enhancing rider experience through various initiatives, such as additional subsidies during adverse weather, a fund for riders' children, and improved insurance coverage [2]. Ele.me - Ele.me is testing a new service score system in cities like Nantong and Changzhou, aiming to replace the previous penalty system for late deliveries, with plans to expand this initiative to more cities by October [3]. - The platform is also upgrading fatigue prevention measures, including the introduction of AI voice reminders and optimizing the "forced offline" feature [3]. Meituan - Meituan plans to completely eliminate late delivery penalties by the end of 2025, having already piloted a system in Quanzhou that rewards timely deliveries while penalizing late ones through a scoring system [6]. - As of August, Meituan has implemented a penalty-free mechanism in 22 cities, focusing on training and learning rather than solely on penalties, indicating a shift towards a more supportive management approach [6].