Workflow
壹快评丨取消骑手超时罚款彰显双向保护和人性关怀
第一财经·2025-10-18 12:21

Core Viewpoint - The article discusses the challenges faced by food delivery riders, highlighting the need for a more humane and balanced approach to their working conditions and customer interactions, as major platforms are beginning to implement changes to protect riders' rights and improve their working environment [3][4][5]. Group 1: Issues Faced by Delivery Riders - Delivery riders often face harsh penalties for late deliveries, leading to unsafe behaviors such as running red lights [3]. - Customers frequently give negative reviews based on personal preferences, creating a stressful work environment for riders [3]. - The current system of penalties and customer reviews is deemed unreasonable and not reflective of the riders' efforts [3]. Group 2: Changes Implemented by Platforms - Major food delivery platforms are moving towards eliminating penalties for late deliveries by the end of 2025, replacing them with training programs [4]. - JD.com has initiated trials in 25 cities to replace late delivery penalties with a "service score" management system [4]. - Ele.me is also testing a new service score system to replace the existing penalty structure, aiming for a more equitable reward system for riders [4]. Group 3: Customer-Rider Relationship - The introduction of features allowing riders to block abusive customers aims to create a more balanced relationship between riders and customers [4]. - The current one-sided review system negatively impacts riders' job satisfaction and dignity, necessitating a dual accountability system [4]. Group 4: Policy Support - The National Market Supervision Administration has proposed guidelines to ensure fair treatment of delivery riders, emphasizing the need for reasonable income and working conditions [5]. - The growing number of delivery riders, now in the millions, highlights the importance of societal recognition and support for their rights [5].