Core Viewpoint - The National Market Supervision Administration has initiated investigations into major food delivery platforms such as JD.com, Meituan, and Ele.me, focusing on food safety and the verification of merchant qualifications [2][3]. Group 1: Investigation Details - The investigation involved on-site visits by regulatory officials who recorded the proceedings with body cameras, requiring business leaders to return to their companies for questioning [2]. - Some companies faced prolonged on-site inquiries, while others showed reluctance to cooperate with the enforcement actions [2]. - Douyin Group was also included in the investigation, which is expanding its reach into instant retail through its "hourly delivery" service since 2022 [2]. Group 2: Reasons for Investigation - The investigation was triggered by consumer complaints regarding discrepancies in food orders, specifically a case where a customer received a cake that did not match the ordered brand, raising concerns about the merchant's qualifications on the platform [2]. - Regulatory findings indicated that problematic merchants were operating across multiple platforms, not limited to just one [2]. Group 3: Regulatory Framework - On October 16, the National Market Supervision Administration released a draft regulation focusing on the responsibilities of third-party platforms and food service providers in ensuring food safety [3]. - The new regulations aim to clarify platform responsibilities, enforce stricter management of food service providers, and establish penalties for non-compliance [3].
独家|三大外卖平台被市场监管总局上门调查