深圳机场向郑智化致歉

Core Points - The article discusses an incident involving singer Zheng Zhihua, who criticized the service at Shenzhen Airport, highlighting issues with accessibility for individuals with disabilities [1][2] - Zheng expressed frustration over the inadequate height of the lift platform, which was 25 centimeters away from the aircraft door, making it difficult for him to board [2] - The airport responded to Zheng's complaint with an apology and stated that they would investigate the matter in collaboration with the airline [4] Summary by Sections - Incident Description - Zheng Zhihua faced difficulties boarding a flight due to the lift platform's height being 25 centimeters from the aircraft door, which hindered his ability to enter the plane safely [2] - He criticized the lift operator for neglecting his safety and not assisting him properly [2] - Public Reaction - Other individuals, including singer Li Chen, shared similar experiences in the comments, emphasizing the need for improved accessibility and service awareness at airports [4] - Airport Response - Shenzhen Airport acknowledged Zheng's concerns, apologized for the inconvenience caused, and initiated an investigation into the service issues raised [4]