SACL(SZ:000089) 证券时报·2025-10-26 02:38Core Viewpoint - Shenzhen Airport has acknowledged service shortcomings following an incident involving singer Zheng Zhihua, committing to immediate improvements in support for passengers with disabilities [1][2][3]. Group 1: Incident Overview - On October 25, Zheng Zhihua publicly criticized Shenzhen Airport for inadequate service, particularly regarding the boarding process for passengers with disabilities [1][3]. - Zheng's flight was assigned to a remote parking position due to congestion, leading to difficulties for wheelchair users during boarding [2][3]. - The airport's response included an apology and a commitment to enhance the boarding process for passengers requiring special assistance [2][4]. Group 2: Improvement Measures - Shenzhen Airport plans to increase the number of staff assisting wheelchair passengers from one to two for flights that cannot use jet bridges [2][4]. - The airport will also pilot a newly developed boarding device to address height differences between boarding equipment and aircraft doors, facilitating smoother access for passengers with mobility issues [2][3]. Group 3: Public Response - Zheng Zhihua expressed a willingness to move on after receiving an apology from the airport, emphasizing the need for improved services for disabled travelers [4]. - The airport has committed to reviewing and optimizing its service protocols for special needs passengers based on feedback from this incident [4].