壹快评｜郑智化的吐槽，值得每个城市听见

Core Viewpoint - The incident involving Taiwanese singer Zheng Zhihua at Shenzhen Airport highlights significant shortcomings in the airport's facilities and services for disabled individuals, leading to a negative shift in public perception of both the airport and the city of Shenzhen [3][4][5]. Summary by Sections Incident Overview - Zheng Zhihua criticized Shenzhen Airport after being forced to "crawl" into the aircraft due to a height difference between the boarding lift and the aircraft door, which he described as inhumane treatment of disabled individuals [3][4]. - The airport issued a prompt apology and initiated corrective measures following the incident, but public empathy and criticism have impacted the city's image [3][4]. Public Perception and City Image - The incident caused a rapid decline in Shenzhen's public image, contrasting with recent positive recognition the city received for other achievements [3][5]. - Shenzhen's reputation as a modern and civilized city is challenged by this event, emphasizing the need for continuous improvement in urban management and infrastructure [5][6]. Importance of Inclusivity - The article stresses that a city should prioritize the well-being of all citizens, especially vulnerable groups like the disabled, to truly embody inclusivity [5][6]. - The phrase "Gold cup and silver cup are not as good as the people's praise" is highlighted, indicating that public sentiment is a crucial measure of a city's success [5][6]. Reflection on Urban Development - The incident serves as a reminder for Shenzhen to remain vigilant and not become complacent despite its accolades and rapid development [6]. - Continuous evaluation of urban governance and public welfare is necessary to ensure that the needs of the populace are met effectively [6].