12306购票有新变化！

Core Viewpoint - The introduction of new services by the railway 12306 customer service center aims to enhance the convenience of group ticket purchases for travelers, particularly for organized events and group travel [1][5]. Group 1: New Services - Starting from the 25th, the railway 12306 customer service center has added a telephone service for group ticket purchases [1]. - The maximum number of tickets that can be purchased in a single transaction via the 12306 client (including the website) has been increased to 19 [1]. - The number of "passengers" that can be added to a single 12306 account has been raised from 15 to 30 [1]. Group 2: Group Ticket Purchase Process - The new telephone service is available for groups of 20 or more passengers traveling on the same train and date, with requests accepted at least 3 days before departure [5]. - Travelers can access the group ticket service by calling the 12306 customer service and pressing "3" to connect with a dedicated agent [5]. - After receiving a request, the customer service will check ticket availability and communicate with the traveler regarding the order status, providing an order number via SMS and phone if tickets are available [5]. Group 3: Payment and Order Management - Travelers must complete payment for the group ticket by visiting any railway station with the order number and identification documents by 24:00 the day after receiving the notification [5]. - If payment is not completed within the specified time, the order will be automatically canceled [5].