歌手郑智化发文道歉：“连滚带爬”是一时气愤的用词；此前其登机监控画面曝光，遭网友质疑

Core Points - The incident involving singer Zheng Zhihua's criticism of Shenzhen Airport's service has sparked significant public discussion and led to an apology from the airport [3][6]. - Zheng's initial comments about the service being "inhumane" were later clarified, acknowledging that the staff provided good assistance during his boarding process [2][8]. - The release of surveillance footage contradicted Zheng's initial claims, leading to a shift in public opinion regarding the incident [3][8]. Summary by Sections - Incident Overview - Zheng Zhihua criticized Shenzhen Airport for its service towards disabled passengers, claiming he had to "crawl" onto the plane [3][6]. - The airport issued a statement addressing the situation and apologized to Zheng [6]. - Public Reaction - Following the release of surveillance footage showing staff assisting Zheng, public sentiment shifted, with some questioning the authenticity of Zheng's claims [3][8]. - Some netizens suggested that Zheng's description was exaggerated and that the airport staff had indeed provided help [3]. - Resolution and Future Outlook - Zheng later stated that he would not pursue the matter further, attributing the incident to the actions of an individual staff member rather than the airport as a whole [8]. - He expressed hope that the incident would lead to improvements in services for disabled individuals at Shenzhen Airport [8].