百万大V手撕360同城帮：“恶意压价”，收到手机必有划痕？

Core Viewpoint - The article discusses a consumer's negative experience with a trade-in service provided by a company named "同城帮" (Tongcheng Bang), highlighting issues of price manipulation and lack of transparency in the evaluation process of used phones [1][5][19]. Group 1: Consumer Experience - A social media influencer reported a significant price drop in the trade-in value of their iPhone from an initial assessment of 4488 yuan to 3017 yuan after the phone was received, a decrease of 1471 yuan [1]. - The influencer questioned the validity of the price adjustment, citing a lack of visible damage on the phone as per the official assessment photos [4]. - Many other consumers have reported similar experiences of drastic price reductions during the trade-in process, indicating a pattern of potential price manipulation by the service provider [7][9]. Group 2: Company Background - "同城帮" is a service under Beijing Qili Software Technology Co., Ltd., which is part of the 360 second-hand goods ecosystem, providing comprehensive recycling and trade-in solutions [19]. - The company has raised over 200 million yuan in funding, with notable investors including Suning and 360 Group, indicating a significant backing in the circular economy sector [19][20]. Group 3: Customer Service Issues - The influencer attempted to escalate the issue through customer service, demanding evidence for the price reduction and expressing concerns over the lack of proper handling during the evaluation process [14]. - After multiple complaints, the company offered to increase the trade-in price from 3200 yuan to 4200 yuan, but the influencer refused, insisting on the return of the phone instead [15][16]. - There were indications of potential deceptive practices in customer service interactions, where the influencer was advised to cancel the return request, which could have led to losing the phone [18].