连换三台新机全故障？云鲸智能快被用户的投诉淹没了

Core Viewpoint - The article highlights a significant trust crisis faced by Cloud Whale due to persistent quality issues and inadequate customer service, leading to widespread consumer dissatisfaction and complaints [1][25]. Group 1: Product Quality Issues - Multiple users reported severe malfunctions with Cloud Whale's sweeping robots, including failure to perform core functions like mapping, water leakage, and command failures, with one user experiencing issues with all four units purchased [3][4][14]. - A user detailed a prolonged experience of receiving defective units, leading to a frustrating cycle of repairs and replacements, ultimately resulting in a successful return only after intervention from the platform's customer service [7][14]. - Complaints about the product's reliability are common, with users experiencing issues such as slow charging, frequent disconnections, and persistent noises, indicating a systemic quality control problem [14][25]. Group 2: Customer Service and Support - Users expressed frustration with Cloud Whale's customer service, which often provided unsatisfactory responses, such as only offering repairs after multiple product failures and denying refund requests [7][15][30]. - The article notes that many customers felt their complaints were ignored or inadequately addressed, leading to a loss of trust in the brand [14][30]. Group 3: Market Performance and Challenges - Despite facing quality issues, Cloud Whale achieved an 8.5% global market share in Q2 2025, marking its entry into the top five in the industry, with significant revenue growth reported [25][29]. - The company has experienced a dramatic increase in overseas revenue by 700% and domestic revenue by 200% in 2024, showcasing a stark contrast between market performance and consumer satisfaction [25][29]. - The article discusses the company's historical success and rapid rise in the market, but emphasizes that current quality control issues and customer dissatisfaction pose significant risks to its future [29][30]. Group 4: Future Outlook - Cloud Whale's founder plans to pivot towards "embodied intelligence" products by the end of 2026, which is seen as a high-risk strategy given the current challenges [29][30]. - The article concludes that before pursuing ambitious future projects, Cloud Whale must first address the ongoing trust crisis and restore consumer confidence in its products [30][31].