武汉铁路局武汉客运段发布情况说明

Core Viewpoint - The article addresses a situation where a passenger purchased a high-speed train ticket for seat 19 in a carriage that only had 17 rows, due to a temporary change in the train model, leading to confusion and inconvenience for the traveler [1]. Summary by Sections - Incident Description: On November 7, a passenger on train D3046 from Shanghai Hongqiao to Hankou found that their assigned seat (4 carriage, 19 row, B seat) was unavailable because the train model was changed from CRH2B to CRH380AL, which only had 17 rows [1]. - Communication with Passenger: The railway department sent a notification via the 12306 system to inform the passenger about the seat change, but the passenger did not fully understand the message, leading to confusion upon boarding [1]. - Response from Railway Authorities: The railway staff explained the situation to the passenger and guided them to their new seat (4 carriage, 17 row, B seat), and the railway department expressed apologies for the inconvenience caused [1].