“丰巢快递柜强制付费取件”？最新回应来了

Core Viewpoint - The recent issue with Fengchao's express cabinets, where users faced difficulties bypassing the appreciation payment page, has drawn significant attention. The company has responded by addressing the technical problems and refunding users [1][3]. Group 1: Incident Overview - A user reported that while trying to retrieve a package from a Fengchao express cabinet, they encountered a screen prompting them to "scan to appreciate with a 1 yuan storage fee," with an option to "skip appreciation for free retrieval." However, clicking "skip" led to a countdown and returned to the main screen, creating a loop that prevented retrieval [6]. - The user accused Fengchao of enforcing a mandatory payment for package retrieval [6]. Group 2: Company Response - On November 10, a Fengchao representative clarified that the cabinet in question was a new campus model with a smaller screen, which was supposed to waive the storage fee. The issue arose due to network anomalies during the peak Double Eleven shopping period, causing a mismatch between the button and its actual function [6]. - Fengchao has since disabled the appreciation feature on all small-screen cabinets and has initiated refunds for affected users, who have expressed understanding of the situation [6].