退费！全部关闭！知名快递公司回应

Core Viewpoint - Recent issues with Fengchao's delivery lockers have raised concerns about forced payment for package retrieval, leading to public scrutiny and a response from the company [1][3]. Group 1: Company Response and Issues - A user reported that Fengchao's delivery locker required a "1 yuan appreciation fee" to retrieve packages, with the option to skip the fee malfunctioning during peak usage [1]. - Fengchao confirmed that the issue was due to a network error during the "Double Eleven" shopping festival, which caused the interface to malfunction, and stated that the appreciation feature for small-screen lockers has been disabled [3]. Group 2: Company Background and Financial Performance - Fengchao was established in June 2015 and has expanded to 330,000 smart delivery lockers covering over 209,000 communities by May 2024, also exploring cross-industry services like home care and laundry [3]. - The company has faced significant financial losses, reporting losses of 2.071 billion yuan, 1.166 billion yuan, and 541 million yuan from 2021 to 2023, totaling over 3.7 billion yuan in losses [4]. - In the first half of 2024, Fengchao reported a net profit of 72 million yuan, indicating a turnaround after three years of losses, attributed to high costs associated with building and operating its delivery locker network [4].