西贝回应门店一线全员涨薪

Core Viewpoint - The ongoing impact of the "Xibei and Luo Yonghao dispute" has led to negative public sentiment affecting frontline employees, prompting Xibei to implement measures to support and compensate its staff [2][4]. Employee Compensation and Support - Starting from September, Xibei has increased salaries by an average of 500 yuan per person per month for frontline employees, alongside additional compensation for those who faced online harassment during the dispute [2][3]. - The compensation structure includes a fixed bonus package per store, with individual bonuses ranging from 300 to 800 yuan based on performance assessments starting in October [3]. - Xibei has established a "most beautiful Xibei person" award program, rewarding 4-6 employees per store each month with bonuses of approximately 400-800 yuan, depending on store profitability [3][4]. Employee Engagement and Training - Xibei is focusing on enhancing employee satisfaction to improve customer experience, drawing inspiration from industry leaders like Haidilao [4]. - The company has introduced a "skills bonus" system, where employees can earn 300 yuan per month for acquiring new service skills [4]. - A monthly "competition reward" fund of over 10 million yuan is allocated to incentivize stores that excel in customer experience and food safety [4]. Operational Adjustments - Xibei has committed to not reducing staff hours or laying off employees during the dispute, encouraging training and skill development during slow periods [4]. - To recover customer traffic, Xibei has implemented price reductions on certain dishes and issued consumption vouchers [4]. - Recent observations indicate a gradual recovery in customer traffic at Xibei's physical locations, with increased seating rates noted in October compared to previous months [4].