Core Viewpoint - The internal letter from New Oriental's founder, Yu Minhong, sent while he was in Antarctica, sparked backlash among employees who felt disconnected from his message during their work hours, highlighting the ongoing challenges faced by the company amid declining profits and staff turnover [3][5][12]. Employee Reactions - Employees expressed frustration on social media, feeling unable to empathize with Yu's Antarctic experience while they were working under pressure, with comments reflecting their dissatisfaction and humor about the situation [5][7]. - Some employees humorously wrote "letters" back to Yu, emphasizing their struggles with KPIs and contrasting their work conditions with his leisure time [5][12]. Company Performance - New Oriental's financial performance shows a mixed picture, with a revenue of $1.243 billion for Q4 FY2025, a 9.4% increase year-over-year, but a significant operating loss of $8.674 million, marking a 182.4% decline [12]. - For Q1 FY2026, revenue was $1.523 billion, a 6.1% increase from the previous year, but net profit fell by 1.9% to $241 million, indicating ongoing profitability challenges [12]. Challenges in the Live Commerce Sector - The live commerce arm, Dongfang Zhenxuan, has faced significant setbacks, with a 32.7% decline in total revenue to $4.392 billion for FY2025, attributed to the loss of key personnel [15]. - The departure of core team members, including prominent hosts, has severely impacted the performance of Dongfang Zhenxuan, which is struggling to maintain its market position [14][15]. Overall Outlook - The company is navigating a difficult transformation journey, with both New Oriental and Dongfang Zhenxuan experiencing performance declines and operational challenges [16].