国家能源局通报：频繁停电，电表计量、电费计收不准确等

Complaint Situation - In October 2025, the 12398 energy regulatory hotline received a total of 2,446 complaints, with 2,328 from the electricity sector and 118 from the renewable energy sector [2] - The main subjects of complaints included State Grid Corporation (1,764 cases), Southern Power Grid Company (535 cases), Inner Mongolia Power Group (47 cases), and other power enterprises (98 cases) [2] - The primary complaint categories were related to electricity installation, power outage repairs, and electricity meter measurement [2] Complaint Handling - Energy companies were required to resolve 2,367 complaints in October, achieving a 100% timely resolution rate [5] - All major companies, including State Grid Corporation, Southern Power Grid Company, and Inner Mongolia Power Group, reported a 100% timely resolution rate for their respective complaints [6] Complaint Hotspots - Frequent power outages and inadequate low voltage management were reported in regions like Shaanxi and Sichuan, where transformer capacity was insufficient [8] - Non-standard practices in electricity installation were noted in Jiangsu and Hebei, leading to incorrect pricing and installation issues [8] - Delays in power restoration after payment were highlighted in Guangxi and Guangdong, causing prolonged outages for users [8] Appeal Situation - In October 2025, 2,337 complaints were resolved, and the hotline received 232 appeals, resulting in a complaint appeal rate of 9.93% [9] - The majority of appeals involved State Grid Corporation (194 cases) and Southern Power Grid Company (32 cases) [9] Appeal Handling - The National Energy Administration handled 141 appeals in October, resolving 222 cases, primarily concerning electricity installation, meter measurement, and outage repairs [10] Appeal Hotspots - Issues with power supply reliability were reported in regions like Hunan and Inner Mongolia, where infrastructure was inadequate [12] - Inaccurate electricity meter readings were noted in Shanxi, leading to billing based on estimated readings [12] Reporting Situation - The hotline received 53 reports in October, with the majority related to electrical facility licensing and renewable energy grid connection [13] - Guangdong, Hubei, Liaoning, and Inner Mongolia were the provinces with the highest number of reports [13] Reporting Handling - The National Energy Administration processed 65 reports, resolving 74 cases, with actions taken against verified violations [14] Reporting Hotspots - In Zhejiang, power companies failed to install accurate electricity metering devices, leading to billing inaccuracies [14] - In Jiangxi, issues with the management of electricity expansion processes were reported, including non-compliance with high-voltage supply requirements [14] Work Requirements - Energy companies are urged to enhance management of frequent outages and low voltage issues, particularly in regions like Shaanxi and Sichuan [16] - Improvements in electricity installation processes are required in Jiangsu, Hebei, and Jiangxi to ensure compliance and efficiency [16] - Strengthening of power restoration management is necessary in Guangdong and Guangxi to ensure timely service [16] - Enhancements in electricity metering management are needed in Shanxi and Zhejiang to ensure compliance with regulations and accurate billing [16]