民航局出新规回应郑智化“连滚带爬”

Core Viewpoint - The article discusses the response of the Civil Aviation Administration of China (CAAC) to a public incident involving Taiwanese singer Zheng Zhihua, highlighting the need for improved accessibility for disabled passengers in air travel [3][10]. Group 1: Regulatory Measures - The CAAC has issued a draft opinion aimed at enhancing the aviation transport services for disabled individuals, which includes improving facilities and training for airport and airline staff [3][10]. - Specific measures proposed include the addition of boarding assistance devices, such as portable ramps and electric vehicles for wheelchair users, to eliminate height differences during boarding [6][10]. - Airports are encouraged to upgrade their facilities according to existing standards for accessibility, ensuring that all public areas are equipped with necessary amenities for disabled travelers [6][10]. Group 2: Training and Awareness - The CAAC emphasizes the importance of training for security personnel to foster respect for disabled individuals and improve their ability to recognize assistive devices, thereby preventing secondary harm or discomfort [9][10]. - The draft opinion suggests that the training for ground service and cabin crew should include legal regulations, service awareness, communication skills, and emergency handling related to various disabilities [10]. Group 3: Impact of Public Incidents - Zheng Zhihua's incident has prompted a broader discussion on the treatment of disabled passengers in China, leading to regulatory changes aimed at creating a more user-friendly travel experience [3][10]. - The article notes that while some new airports have incorporated accessibility features, older airports still have significant gaps in their facilities for disabled travelers [6].