顾客被店员备注“买双鞋子都嫌贵”，FILA官方回应

Core Viewpoint - The incident involving a FILA children's store in Zhengzhou highlights customer service issues, where a staff member made inappropriate remarks about a customer in a group chat, leading to public backlash and an apology from the company [3][4][7]. Group 1: Incident Details - A customer reported that after a quick shopping experience at the FILA children's store, the staff member added a note in a group chat describing the customer as "just buying one pair of shoes" and "always finding them expensive" [3][4]. - The store manager's response to the incident was to dissolve the group chat, which did not address the customer's concerns adequately [4][7]. Group 2: Company Response - FILA's customer service issued a formal apology, acknowledging the inappropriate behavior of the employee and stating that such actions are unacceptable [8]. - The company expressed a commitment to improving service quality and invited the affected customer to discuss the matter further [8]. Group 3: Company Background - FILA is a subsidiary of Xiamen Anta Trading Co., Ltd., established in February 2013, with a registered capital of 50 million RMB, focusing on retailing clothing, footwear, and accessories [10]. - The company is currently facing multiple legal disputes, including "sales contract disputes" [10].