航旅纵横大面积误发通知?最新回应:提供专项补偿
券商中国·2025-12-01 23:31

Core Viewpoint - The article discusses a significant system failure at the airline service platform "航旅纵横," which led to widespread misinformation regarding flight cancellations, causing financial losses for users [2][3]. Group 1: Incident Overview - On November 29, users received incorrect notifications about flight cancellations due to a system malfunction at 航旅纵横, resulting in some users purchasing new tickets only to find their original flights were still operational [2]. - Affected users reported incurring additional costs, such as ticket price differences and cancellation fees, with one user mentioning a 350 yuan fee for a ticket that was canceled unnecessarily [2]. Group 2: Company Response - 航旅纵横 acknowledged the system issue and stated that it has been resolved. The company is collecting information from affected users to provide compensation for their actual losses [2][3]. - The company emphasized that the flight information provided is for reference only and advised users to verify flight status directly with airlines [3].