Core Viewpoint - The article discusses a significant incident involving the airline service platform "航旅纵横" (Hanglv Zongheng), where a system malfunction led to the erroneous notification of flight cancellations, causing inconvenience and financial loss to users [1] Group 1: Incident Overview - On November 29, around 15:00, multiple users received incorrect notifications about flight cancellations from Hanglv Zongheng due to a system error [1] - Users who acted on these notifications faced additional costs, including fare differences and cancellation fees after purchasing new tickets [1] Group 2: Company Response - Hanglv Zongheng has acknowledged the issue and stated that they have completed a thorough investigation and repair of the system [1] - The company is collecting information from affected users and plans to provide compensation based on actual losses incurred [1] - Users seeking assistance can contact the company through official email, customer service phone lines, or the Hanglv Zongheng app's online customer service [1]
航旅纵横大面积误发通知？公司最新回应
第一财经·2025-12-01 14:57