承认失误!埃安,致歉
凤凰网财经·2025-12-02 12:59

Core Viewpoint - The article discusses the issues surrounding the Aion UT Super vehicle, including a content review error regarding the sunroof configuration, misleading rental terms, and invoice issuance limitations, leading to customer dissatisfaction [1][2][3]. Group 1: Content Review Error - Aion's Vice President Yang Long acknowledged that the sunroof configuration was a result of a content review error, which has been quickly rectified and a comprehensive self-inspection has been initiated [1][2]. - Customers reported seeing promotional images of the Aion UT Super with a sunroof, but upon delivery, the vehicle did not have this feature, and it could not be added [2][3]. Group 2: Refund Policy - To respect customer choices, the three parties involved (GAC Group, CATL, and JD.com) have committed to allowing customers who paid a deposit of 5,000 yuan between November 9 and 23 to request a refund before confirming their custom order [3]. - For customers who choose to customize their vehicle after November 24, they can request a refund within 48 hours of confirming their order [4]. Group 3: Battery Rental and Pricing - The Aion UT Super offers two purchasing options: battery rental and full vehicle purchase, with the battery rental price set at 49,900 yuan, and a promotional reduction in monthly rental fees from 499 yuan to 399 yuan if ordered by December 8 [6]. - There are limitations on the rental plan, including a maximum monthly mileage of 3,000 kilometers, with additional charges of 0.2 yuan per kilometer for exceeding this limit [7]. Group 4: Invoice Issuance - Initially, customers could only obtain invoices in Shanghai and Guangzhou, a measure intended to help users benefit from government subsidies without affecting vehicle registration nationwide [8]. - The three parties are working to expand the list of cities where invoices can be issued to accommodate customer requests [11].