12306回应“取消靠窗选座”

Group 1 - The core issue raised by users is the change in the seat selection interface on the 12306 ticketing platform, where the "window" label next to A and F seats has been replaced with a vertical line, leading to confusion about whether these seats are window seats [1][2] - The 12306 customer service clarified that A and F seats are still window-side seats, but they may not be directly in front of a window, as the interface change aims to reduce misunderstandings regarding window seating [2] - There have been previous complaints from users who purchased window seats but found themselves in seats without windows, indicating a need for clearer seat labeling by the railway department to assist consumers in making informed choices [2]