山姆道歉

Core Viewpoint - A consumer reported finding a live mouse in a delivery from Sam's Club, raising concerns about food safety and customer experience [2][4]. Group 1: Incident Details - On December 8, a consumer used Sam's "Express Delivery" service to purchase mochi and found a mouse in the delivery bag [2]. - The consumer has collected evidence, including videos, photos, and receipts, and is pursuing multiple channels for consumer rights protection [4]. Group 2: Company Response - Sam's Club stated that they take food safety and customer experience seriously and have initiated a full investigation with a pest control company [4]. - The company reported that their pest control measures are strict and that no signs of pests were found in the production, packaging, or storage processes [4]. - An investigation revealed that the delivery location was outdoors, with nearby vegetation providing a habitat for pests, leading to the conclusion that the mouse likely entered the product at the pickup point [4]. - Sam's Club has communicated with the consumer and expressed apologies for the inconvenience, promising to enhance packaging management and delivery services in the future [4].