Core Viewpoint - A consumer complaint regarding the discovery of a live rat in a mochi purchased through Sam's Club's "Express Delivery" service has sparked significant controversy. Sam's Club has responded by conducting a thorough investigation and has attributed the issue to potential pest intrusion at the pickup location rather than during the product's production or storage process [1]. Group 1 - The incident involved a consumer finding a live rat in mochi purchased from Sam's Club in Longhua, Shenzhen, leading to public outcry [1]. - Sam's Club stated that they immediately engaged a professional pest control company to conduct a full investigation, which found no evidence of pests in the production, packaging, or storage processes [1]. - The investigation revealed that the pickup location was outdoors, surrounded by vegetation, which could attract pests, and signs of pest activity were found nearby [1]. Group 2 - Sam's Club has communicated with the consumer and resolved the issue satisfactorily, indicating a commitment to improving packaging management and delivery services in the future [2].
麻薯中出现活老鼠？山姆回应来了
第一财经·2025-12-09 10:24