Walmart(US:WMT) 中国基金报·2025-12-09 11:01Core Viewpoint - The incident involving a live mouse found in a mochi box purchased from Sam's Club has sparked significant public discussion, raising concerns about the company's food safety and quality control measures [2][6]. Summary by Sections Incident Details - A consumer reported finding a live mouse in a mochi box purchased through Sam's Club's "Express Delivery" service, leading to immediate complaints and a one-star review on the platform [5]. - Sam's Club responded by emphasizing their commitment to food safety and member experience, stating that they conducted a thorough investigation in collaboration with pest control professionals [2]. Company Response - Sam's Club has stated that they have strict pest control measures in place and found no evidence of pests during their internal checks [2]. - The company indicated that the mouse likely entered the product at the pickup location, which was outdoors and had conditions conducive to pest activity [2]. Consumer Reactions - The incident has led to widespread dissatisfaction among consumers regarding Sam's Club's quality control, with many expressing their concerns on social media [6][7]. - Previous incidents involving Sam's Club, such as finding foreign objects in food products and issues with product labeling, have also contributed to growing scrutiny of the company's quality standards [9]. Industry Context - The incident is part of a broader trend where major retail chains, including competitors like Hema, have faced quality control issues, indicating a potential industry-wide challenge in maintaining product standards [9].