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Core Viewpoint - Shanghai Disneyland Resort will optimize its theme park ticket refund and exchange policy starting January 12, 2026, to provide more convenience for visitors and help them better cope with unforeseen factors affecting their travel plans [2][9]. Current Policy Overview - The current policy prohibits the transfer, cancellation, or refund of park tickets, which has faced criticism and numerous consumer complaints [5][10]. New Refund Policy Details - The new refund policy will implement a tiered refund standard for tickets purchased through official direct channels. Visitors can apply for a full refund if they submit their request at least 7 days before their visit. A service fee of RMB 80 will apply for requests made between 6 days and 1 day before the visit [6][12][14]. - Tickets eligible for the new refund standards must not have used any official discounts or undergone date changes at the time of purchase [11][19]. Visitor Statistics and Growth - Since its opening, Shanghai Disneyland has consistently seen record-high visitor numbers, becoming a global landmark tourist destination. In 2024, it is expected to welcome 14.7 million visitors, maintaining its position as the fifth most visited theme park globally and the most visited in China [7][9]. - In November 2023, the total visitor count surpassed 100 million, and plans are underway to build a fourth themed hotel and expand Disney Town [7][9]. Commitment to Visitor Experience - The resort aims to continuously enhance its offerings and operations to meet the diverse needs of visitors, thereby improving their overall experience [9][10].