水电气三表计量出新规！解决你关心的计费和维权问题

Core Viewpoint - The article discusses the newly released "Compliance Guidelines for Measurement Behavior of Urban Water, Electricity, and Gas Public Enterprises," which aims to ensure accurate measurement throughout the lifecycle of water, electricity, and gas meters, thereby protecting consumer interests. Group 1: Lifecycle Management - The "Compliance Guidelines" provide detailed requirements for the procurement, verification, storage, installation, rotation, and decommissioning of water, electricity, and gas meters, instructing public enterprises on standards to meet and actions to take [1][4]. Group 2: Fault Handling and Consumer Rights - The guidelines establish clear rules for handling meter faults, stating that if a meter malfunctions or is inaccurate, public enterprises must replace it free of charge and refund any overcharges incurred due to measurement errors [6]. - The guidelines also promote transparency by encouraging enterprises to use information technology for management, requiring them to inform users about meter replacement plans through community announcements and SMS notifications [8]. Group 3: Complaint Mechanism - Public enterprises are required to set up a complaint handling mechanism for measurement disputes, making complaint methods and contact information publicly available, and ensuring timely processing of complaints [10]. - During arbitration for disputed measurement results, public enterprises must provide users with a temporary replacement meter that has been verified, ensuring that basic services are not interrupted during the dispute resolution process [10].