“12328热线”协助188万名货车司机追讨运费12.5亿元

Core Viewpoint - The article highlights the efforts of the Ministry of Transport in China to address the concerns and rights of truck drivers, emphasizing the establishment of the 12328 hotline as a crucial channel for complaints and support [3][4]. Group 1: Truck Driver Support Initiatives - The Ministry of Transport has implemented the "2252" processing requirement for complaints received through the 12328 hotline, ensuring that complaints are transferred within 2 hours, feedback is provided within 2 working days, and responses are given within 5 working days [4]. - The hotline has achieved a response rate of 97%, a resolution rate of 85%, and a satisfaction rate of 89%, making it an important tool for truck drivers to voice their concerns [4]. - The Ministry has coordinated with relevant departments to address common issues faced by truck drivers, such as sales problems, insurance difficulties, and delayed payments, recovering 1.25 billion yuan in overdue payments for 188,000 truck drivers [5]. Group 2: Specific Programs and Actions - The Ministry has launched the "护航行动" (Escort Action) in collaboration with the All-China Federation of Trade Unions to provide support services for truck drivers involved in accidents, including care, cargo escort, and post-incident assistance [5]. - The 12328 hotline is utilized for various transportation-related inquiries, complaints, and suggestions, covering areas such as road transport, maritime rescue, and urban passenger transport [6]. - Local hotline centers have established mechanisms to categorize and address complaints, ensuring that issues like payment delays and platform disputes are handled efficiently [6].