南财快评｜让快递配送从“速度至上”转向“价值至上”

Core Viewpoint - The rapid growth of online retail and express delivery in China necessitates a reevaluation of the current speed-centric business model in the express delivery industry, advocating for a more balanced approach that considers both consumer needs and the well-being of delivery personnel [1][2]. Group 1: Industry Growth and Challenges - In the first eleven months, China's online retail sales increased by 9.1%, while online service consumption grew by 21.7% [1]. - The express delivery business volume is projected to exceed 180 billion packages annually by November 2025, indicating significant industry expansion [1]. - The increase in delivery volume presents challenges for couriers, particularly regarding income and workload, which require urgent attention [1]. Group 2: Need for Service Differentiation - Many packages are not urgent necessities, and delays of a few hours do not significantly impact most consumers [2]. - Current systems do not offer options for slower delivery, leading to undue pressure on couriers who are evaluated based on speed [2]. - There is a need to break the "one-size-fits-all" approach to delivery speed, allowing consumers to choose different delivery timeframes based on urgency [2]. Group 3: Recommendations for Improvement - Regulatory bodies and industry associations should promote a more reasonable compensation mechanism that shifts focus from speed to overall service quality [3]. - Metrics such as customer satisfaction, delivery safety rates, and tenure should be integrated into the compensation structure for couriers [3]. - The industry should aim to create a work environment where couriers can deliver at a steadier pace without a reduction in income, fostering a more sustainable and responsible industry [4].