紫燕百味鸡致歉

Core Viewpoint - The company, Ziyan Food, has issued an apology following an incident involving employee misconduct at a franchise store, emphasizing its commitment to consumer rights and internal management standards [3][5]. Incident Response - The company established a special task force immediately after the incident was reported, confirming that an employee engaged in inappropriate behavior that harmed consumer rights and violated company policies [5][6]. - Measures taken include the suspension of the involved store, immediate termination of the employee, and a nationwide warning to all stores to reinforce service standards [6]. - The company will compensate the affected consumer ten times the amount of their purchase and provide a 1,000 yuan brand gift card [6]. Consumer Compensation and Outreach - A 10-day compensation initiative will be launched for other consumers who shopped at the affected store between December 1 and December 25, offering a 100 yuan gift card for purchases made during that period [6]. - From December 26 to January 4, customers making any purchase at the store will receive double the value of their purchase in a specific product [6]. Commitment to Improvement - The company plans to enhance transparency in sales processes and will conduct training to ensure consumer trust in product purchases [7]. - It encourages ongoing consumer supervision and will reward feedback that leads to actionable improvements with gift cards worth no less than 500 yuan [7]. Company Overview - Ziyan Food Group, the parent company of the Ziyan Bawei Chicken brand, is a national chain specializing in cooked food, headquartered in Shanghai, and listed on the Shanghai Stock Exchange since September 2022 [8]. - As of June 2023, the company operated over 6,100 stores, but recent data indicates that the number has decreased to fewer than 5,200 stores by December 25 [9]. Financial Performance - In the third quarter, Ziyan Food reported revenue of 1.041 billion yuan, a year-on-year increase of 1.75%, but the net profit attributable to shareholders fell by 40.66% to 89.54 million yuan [9]. - For the first three quarters, revenue was 2.514 billion yuan, down 6.43% year-on-year, with net profit declining by 44.37% to 194 million yuan [9]. - The company primarily operates through a distribution model, with a diverse marketing network including e-commerce and supermarket channels [10]. Stock Performance - As of December 25, Ziyan Food's stock closed at 19.81 yuan per share, reflecting a year-to-date increase of 1.02% and a market capitalization of 8.2 billion yuan [11].