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第一财经·2025-12-26 03:11

Core Viewpoint - The rise of the "instant response service" or "秒回师" reflects a growing emotional need among young people, particularly in urban settings where loneliness is prevalent. This service provides immediate emotional support and companionship, catering to various demographics seeking connection and understanding [4][7]. Group 1: Service Overview - "秒回师" offers real-time responses via messaging, calls, and video, focusing on emotional value rather than standardized replies typical of traditional customer service [4][6]. - The service targets diverse clients, including urban professionals needing to vent after work, young individuals feeling isolated, and couples in long-distance relationships seeking reassurance [4][5]. - The primary role of "秒回师" is to act as a listener, providing emotional support rather than solutions to problems, which aligns with clients' needs for empathy and understanding [6][10]. Group 2: Industry Growth and Demand - The profession has gained popularity due to rapid economic development and an increase in emotional needs, with over 100 million people living alone in China, leading to a demand for instant emotional support [7]. - The service's appeal lies in its ability to provide quick responses, enhancing clients' feelings of being valued and secure [7][11]. Group 3: Industry Challenges - The "秒回师" industry faces significant challenges, including a lack of standardized qualifications for practitioners, privacy concerns regarding chat content, and discrepancies between service quality and pricing [9][10]. - Issues such as inadequate emotional support, potential privacy breaches, and misleading advertising have been reported, highlighting the need for better regulation and consumer protection [10][11]. Group 4: Market Potential - The market for companionship services in China is projected to exceed 37.2 billion yuan by 2024, indicating a growing trend in emotional consumption [11]. - To ensure healthy industry development, collaboration is needed among practitioners, platforms, and regulatory bodies to establish standards, protect privacy, and enhance service quality [11].