女子称买近万元LV运动鞋走10分钟致脚受伤，要求退款被拒，客服：不退，只能换

Core Viewpoint - A customer experienced severe skin damage after purchasing a pair of sneakers from a luxury brand store, raising concerns about product safety and customer service response [2][5]. Group 1: Incident Details - The customer, Ms. Xu, bought sneakers priced at 9,250 yuan on September 20, 2023, and suffered skin damage after wearing them for about 10 minutes [2]. - After the injury did not heal, she sought medical treatment on October 22, 2023, and was advised to undergo plastic surgery for scar treatment [2]. Group 2: Customer Service Response - Ms. Xu reported that the sales staff did not inform her about the need to wear socks with the new shoes to prevent wear [5]. - A recorded conversation revealed that the store staff attributed the damage to Ms. Xu's sensitive skin without providing a clear explanation [5]. - Attempts to contact the store for resolution went unanswered, while the brand's official response indicated a lack of guidance on wearing socks during initial use [5].