宝鸡太白山景区因“游客滞留”致歉

Core Viewpoint - The Taibai Mountain Scenic Area has publicly apologized for the incident of tourists being stranded on January 2, 2025, and offers affected visitors the option to apply for a refund or a free visit within a specified period [1][4]. Summary by Sections Incident Details - On January 2, 2025, a significant number of tourists were stranded at the Taibai Mountain Scenic Area due to heavy snowfall and low temperatures, which caused icy road conditions and delays in transportation [3][6]. - Tourists reported being cold and hungry while waiting for transportation down the mountain, with some waiting for several hours [3]. Response and Management - The scenic area initiated an emergency response, halting ticket sales and advising potential visitors to refrain from entering the park. They also increased personnel and snow removal equipment to ensure road safety [6]. - During the waiting period, the scenic area provided supplies such as ginger tea, instant noodles, and other food items to stranded tourists [4][6]. Future Measures - The incident highlighted deficiencies in the scenic area's winter operational management, including inadequate risk assessment for extreme weather and insufficient visitor care services. The management has committed to improving flow control, optimizing transportation scheduling, and enhancing emergency response capabilities [6]. - Tourists who purchased tickets on January 2, 2025, can revisit the park for free before December 31, 2026, by presenting their original ticket [6].