管着1.78万亿养老金的系统“炸了”！官网一团糟，170万人却被要求：“先别急，等AI上线再说”

Core Viewpoint - The article discusses the significant issues faced by Capita, a UK outsourcing giant, following the launch of a new pension system for civil servants, which has been met with widespread criticism due to its operational failures and inadequate user experience [1][3]. Group 1: Project Overview - The UK government awarded Capita a contract worth £239 million (approximately 2.26 billion RMB) for the management of the Civil Service Pension Scheme (CSPS), marking it as the largest pension system migration project in the UK public sector [3]. - The new system was officially launched on December 1, 2025, but it quickly turned into a nationwide IT disaster, failing to meet user expectations [3]. Group 2: User Experience Issues - On the first day of the system's launch, users encountered numerous basic problems, including login failures, dead links, and placeholder text on the website, leading to frustration and ridicule on social media [4][5]. - Users expressed that the system felt unfinished and unprofessional, comparing it to a poorly executed test version rather than a national-level system [4]. Group 3: Capita's Response - Capita's project manager, Chris Clements, suggested in an internal email that users should wait for the rollout of an AI chatbot and other contact methods before reaching out for help, which was met with backlash from users who simply wanted a functional website [6][7]. - The response from Capita was criticized as being out of touch with the immediate needs of users, who were facing significant issues with the system [7]. Group 4: Public Reaction and Trust Issues - The public reaction was overwhelmingly negative, with many users feeling that Capita was deflecting blame onto users for high traffic rather than addressing the system's shortcomings [8][9]. - Despite Capita reporting that over 83,000 members had registered and that they had increased staffing to over 500 employees to handle inquiries, the damage to user trust was evident, with many expressing skepticism about the company's commitment to resolving the issues [9][10].