12306推出新服务

Group 1 - The core viewpoint of the article is the introduction of a limited-time free refund service for mistakenly purchased train tickets on the railway 12306 platform, effective from January 19 [2][3] - Passengers can self-process refunds online without incurring fees if they mistakenly purchase tickets for travel dates on or after February 2, provided they do so within 30 minutes of payment and more than 4 hours before departure [7] - The refund process allows for the original payment method to be used for refunds, with points returned if tickets were purchased using points, maintaining the validity period of those points [7] Group 2 - The service is limited to one refund request per passenger per day, and does not apply to ticket changes, reservations, or waiting list purchases [7] - The current tiered refund policy remains in place, where refunds processed within the specified free refund time do not count against the free refund limit [7] - For offline ticket purchases, passengers must request assistance at the ticket window immediately upon realizing a mistake, where staff will help issue a new ticket [7]