Group 1 - The railway 12306 platform will launch a limited-time free refund service for mistakenly purchased tickets starting January 19, allowing passengers to self-process refunds within 30 minutes of payment and more than 4 hours before departure for tickets dated February 2 and later [1][2] - Passengers can use electronic payment or points to purchase tickets for domestic trains or cross-border trains to Hong Kong West Kowloon, and if a mistake occurs, they can process a free refund under the same time conditions [2] - The service aims to prevent financial losses from mistaken purchases and enhance passenger rights, with the railway department planning to monitor the implementation and gather feedback for continuous optimization of the 12306 system [2]
1月19日起，买错火车票可限时免费退票了
21世纪经济报道·2026-01-18 02:43