明起，12306推出“旅客误购限时免费退票服务”

Core Viewpoint - The railway 12306 platform has launched a limited-time free refund service for passengers who mistakenly purchase tickets, effective from January 19, enhancing the ticket purchasing experience for travelers [1][6]. Group 1: Service Details - The free refund service applies to train tickets purchased for travel dates on or after February 2, allowing passengers to self-process refunds online within 30 minutes of payment and more than 4 hours before departure [3][8]. - Refunds will be processed without any fees, and if electronic payment was used, the ticket price will be refunded to the original payment method. For points-based purchases, points will be returned to the original account without changing their validity period [8]. Group 2: Implementation and Future Plans - The railway department aims to address diverse passenger needs and continuously optimize the 12306 platform's functionality and ticketing services, considering the potential for user errors during the purchasing process [6]. - The department will monitor the implementation of this service closely and gather feedback from travelers to further enhance the system and ensure a safe and pleasant travel experience during the spring festival [6].