1月19日起，12306推出“旅客误购限时免费退票服务”

Core Viewpoint - The introduction of a limited-time free refund service for mistakenly purchased train tickets on the railway 12306 platform aims to enhance the passenger experience and protect their rights [1][6]. Group 1: Service Details - Starting from January 19, passengers can self-process refunds for mistakenly purchased tickets for travel dates from February 2 onwards, provided the refund request is made within 30 minutes of payment and more than 4 hours before departure [1][4]. - The refund will be processed through the original payment method, with electronic payments refunded directly and points returned in their original form without changing their validity period [4]. - Each passenger is limited to one free refund request per day, and this service does not affect the existing tiered refund policy [4]. Group 2: Implementation and Future Plans - The new refund service is designed to prevent financial losses from mistaken purchases and to better protect passenger rights [6]. - The railway department will monitor the implementation of this service closely and will continue to optimize the railway 12306 system based on passenger feedback [6].