今年春运，老年旅客可以电话订火车票了！

Core Viewpoint - The railway department has introduced a telephone ticket booking service for elderly passengers, addressing concerns about using mobile apps during the 2026 Spring Festival travel season [1]. Group 1: Ticket Booking Process - From January 20, elderly passengers can book train tickets by calling the railway's 12306 customer service for travel dates from February 2 onwards, provided they call at least three days before departure [3]. - The service is available for elderly passengers aged 60 and above who hold a second-generation resident ID card, with booking hours from 8 AM to 6 PM daily [4]. - When booking by phone, passengers must provide specific details such as travel date, train number, seat type, number of passengers, payment method, and contact information [5]. Group 2: Payment Options - After the customer service processes the booking, they will inform the passenger if tickets are available, allowing them to choose between online or offline payment methods [8]. - For online payment, a link will be sent via SMS for completing the transaction, while offline payment requires the passenger to visit any railway ticket window with the order number and necessary identification [13]. - If payment is not completed within the specified time, the booking will be automatically canceled [9].